1. All Sales Are Final

All purchases made through Steel Bison labs are final.

We do not offer:

  • Refunds

  • Returns

  • Exchanges

  • Store credit

All products are sold strictly for laboratory research purposes only.

By completing a purchase, you acknowledge and agree to this no-refund policy.

2. Research Product Nature

Due to the sensitive and specialized nature of research materials, once an order is processed and shipped, it cannot be returned or refunded.

We cannot verify handling, storage, or chain of custody once products leave our facility.

3. Order Accuracy

Customers are responsible for:

  • Verifying product selection

  • Confirming dosage and quantity

  • Providing accurate shipping information

Orders submitted with incorrect information are not eligible for refund.

4. Shipping & Carrier Responsibility

Steel Bison labs is not responsible for:

  • Carrier delays

  • Lost packages marked as delivered

  • Customs delays or seizure

  • Incorrect addresses provided by the customer

Risk of loss transfers to the customer upon shipment.

5. Fulfillment Errors

If an order contains a verified error caused by Steel Bison labs (such as incorrect product or quantity), we will:

  • Investigate the issue

  • Verify documentation

  • Provide a replacement if the claim is validated

Claims must be submitted within 48 hours of delivery and must include:

  • Order number

  • Clear photographs of received items

  • Description of the issue

We reserve the right to deny claims that lack sufficient documentation.

6. Technical or Processing Issues

If there is a confirmed technical error on our end (such as duplicate billing or system malfunction), we will:

  • Investigate the issue

  • Correct the billing discrepancy if verified

This does not apply to buyer’s remorse or mistaken purchases.

7. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting us to resolve an issue may result in:

  • Permanent account restriction

  • Refusal of future service

  • Submission of evidence to payment processors

Fraudulent disputes may be pursued to the fullest extent permitted by law.

8. Refusal of Service

We reserve the right to:

  • Cancel any order

  • Refuse service to any customer

  • Restrict accounts suspected of misuse

9. Policy Changes

Steel Bison labs reserves the right to modify this Refund Policy at any time. Continued use of our website constitutes acceptance of updated terms.