1. All Sales Are Final
All purchases made through Steel Bison labs are final.
We do not offer:
Refunds
Returns
Exchanges
Store credit
All products are sold strictly for laboratory research purposes only.
By completing a purchase, you acknowledge and agree to this no-refund policy.
2. Research Product Nature
Due to the sensitive and specialized nature of research materials, once an order is processed and shipped, it cannot be returned or refunded.
We cannot verify handling, storage, or chain of custody once products leave our facility.
3. Order Accuracy
Customers are responsible for:
Verifying product selection
Confirming dosage and quantity
Providing accurate shipping information
Orders submitted with incorrect information are not eligible for refund.
4. Shipping & Carrier Responsibility
Steel Bison labs is not responsible for:
Carrier delays
Lost packages marked as delivered
Customs delays or seizure
Incorrect addresses provided by the customer
Risk of loss transfers to the customer upon shipment.
5. Fulfillment Errors
If an order contains a verified error caused by Steel Bison labs (such as incorrect product or quantity), we will:
Investigate the issue
Verify documentation
Provide a replacement if the claim is validated
Claims must be submitted within 48 hours of delivery and must include:
Order number
Clear photographs of received items
Description of the issue
We reserve the right to deny claims that lack sufficient documentation.
6. Technical or Processing Issues
If there is a confirmed technical error on our end (such as duplicate billing or system malfunction), we will:
Investigate the issue
Correct the billing discrepancy if verified
This does not apply to buyer’s remorse or mistaken purchases.
7. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without first contacting us to resolve an issue may result in:
Permanent account restriction
Refusal of future service
Submission of evidence to payment processors
Fraudulent disputes may be pursued to the fullest extent permitted by law.
8. Refusal of Service
We reserve the right to:
Cancel any order
Refuse service to any customer
Restrict accounts suspected of misuse
9. Policy Changes
Steel Bison labs reserves the right to modify this Refund Policy at any time. Continued use of our website constitutes acceptance of updated terms.